Logistics Supervisor

Are you looking for a new challenge in Logistics?

Location: Support Services Centre, Birmingham (SSC)

Contract: 12 month fixed term, Any 5 from 7 rotating pattern, including one late shift week in three

Reports to: DC Operations Manager

Make your leadership count at Signet Jewelers UK & Ireland.

We’re looking for an experienced Administration Supervisor to lead a high performing logistics administration team supporting nationwide store replenishment and e commerce fulfilment. You’ll play a key role in maintaining service excellence, cost control, and operational accuracy in a secure, fast moving DC environment.

Why this role matters

Our distribution centre processes around 6 million units annually, fulfilling c. 680k customer orders and supporting c. 265+ stores across the UK & Ireland. You’ll lead a team of 12 administrators (4 direct reports), ensuring critical processes run on time, to standard, and within budget—keeping customers and stores at the heart of what we do.

What you’ll do

• Lead & develop the team: motivate, coach and performance manage 4 direct reports and oversee the broader admin cohort (c. 16) to deliver high standards, engagement and results.
• Run the daily admin operation:
• Raise POs and reconcile invoices (stationery, courier partners); control overtime and training.
• Plan and coordinate high value stock movements (e.g., LeVian trunk shows) and store refits/closures/new store logistics and collections.
• Collate and track B2B/B2C courier costs and movements (totes/boxes/parcels); produce store delivery schedules.
• Monitor and improve store delivery service levels; resolve carrier investigations & claims.
• Oversee customer refunds (within 48 hours of receipt), order cancellations, vendor orders, direct orders, and export administration.
• Ensure timely and accurate handling of PayPal transfers.
• Drive performance & continuous improvement:
• Challenge the status quo, champion Lean ways of working and cross training to reduce functional risk.
• Interpret data/KPIs to improve availability, allocation, accuracy and cost—delivering to budget.
• Problem-solve first time: act as first line support for warehouse management systems and collaborate with peers, Customer Services, Store/District Managers, and Security to resolve issues and protect assets.
• Keep the DC moving: oversee time sensitive reporting and workflows (e.g., pushes/urgent orders, same day carrier bookings, undelivered/held orders, returns, wholesale/marketplace orders & refunds, stationery planning/counts, Lyreco reviews).

What you’ll bring

• Leadership in logistics administration within a medium to large scale operation (c. 5+ years’ admin experience).
• Proven ability to supervise teams, set KPIs, manage rotas, and deliver through others.
• Strong systems and process control mindset; comfortable reviewing/implementing internal controls and updating SOPs/process flows.
• Commercial focus: budget awareness, cost control, data gathering and KPI reporting.
• Stakeholder confidence: effective communication across DC operations, Customer Services, Store/District Managers, courier partners and Security.
• Tech skills: SAP, Excel and Word (competent user).
• Desirable: ILM Level 3, IOSH.

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We offer a fantastic job and more…

We are passionate about our profession, and together we can help you realise your full potential. Come and be part of Signet Jewelers and enjoy the following fantastic benefits: 

• Competitive salary
• Generous discount of up to 30% off our fabulous products from day one.
• An annual enhanced discount to celebrate the day you joined our team.
• Retirement Savings plans which offer flexibility in the way you save for the future.
• Immediate Life Assurance from day one.
• A minimum of 22 days holiday per year which increases after a years’ service.
• Recognised qualifications, study support and structured career progression.
• Health and Wellbeing Scheme.
• Financial Wellbeing scheme.
• Give As You Earn scheme – An easy way to support causes close to your heart.
• Real Rewards - exclusive discounts on groceries, travel and leisure.

Be part of something special!

Signet is the name behind H. Samuel and Ernest Jones.  Together, we have more than 270 stores in the UK and Republic of Ireland.  But that’s not all, we are part of the world’s largest retailer of diamond jewellery with approximately 2,800 stores.  Just imagine where your career could take you

Signet Jewelers (H. Samuel & Ernest Jones) is an equal opportunity employer committed to diversity and inclusion. 

We welcome applications from all sections of the community and are proud to have achieved Disability Confident Committed status (Level 1).  All employment is decided on the basis of qualifications, merit and business need.